AQUA · REFUNDS
Refund policy
Purchases processed by Paddle are subject to Paddle’s Buyer Terms and Refund Policy, together with your mandatory consumer rights. AQUA does not offer an additional voluntary refund window.
Updated 3 November 2026
No payment during development
Purchases are currently closed. The site is not accepting preorders, and the disabled price-preview button does not create a paid order. The following purchase-related rules apply when an actual sale is offered.
How to request help or a refund
For an actual Paddle purchase, contact Paddle through paddle.net or email lumengfan@haidian.ai. Provide the purchase email, approximate purchase date and order or receipt reference if available. Do not send your full card number or password.
Tell us whether you need help with billing, activation, a duplicate payment, or a faulty or misdescribed product. You do not have to troubleshoot away a mandatory consumer right.
Processing and access
Paddle handles transaction refunds. Where approved, it returns funds through the applicable payment method; processing times depend on the payment provider. We do not promise a fixed bank-processing time.
A refunded Full game purchase may have its paid access withdrawn. A refund does not require you to give up rights that cannot be waived by law. Free-demo access and local aquarium progress are separate from the paid licence.
Your mandatory rights
This policy does not limit applicable consumer rights, including remedies for defective, undelivered or materially misdescribed products. Regional withdrawal rights and any valid digital-content exceptions are governed by applicable law and Paddle’s Buyer Terms. Merely opening this site or requesting a price does not waive a withdrawal right.
Paddle may review discretionary requests under its own refund policy; a request is not a guarantee of approval. Higher mandatory protections continue to apply.