Support

Product and technical help

Include your browser name and version, AQUA version, a short description and steps to reproduce the issue. A screenshot can help; remove unrelated personal information first.

The game can copy a short diagnostic summary for you. It is not sent automatically. Do not attach your aquarium backup unless it is relevant and you intend to share it; it can contain names and progress. There is no need to send passwords, full card details, identity documents or access tokens.

Payments and receipts

Purchases are not open in the current version. A displayed price or confirmation page is not a completed payment.

For future Paddle orders, Paddle provides transaction and receipt support at paddle.net. We provide AQUA product help. Include an order reference when asking about an actual purchase.

• Paddle buyer support
• Refund policy

Backups and moving browsers

Use the extension’s save export and import controls to move an aquarium manually. Keep an original backup before importing or removing an extension. Local backups do not contain proof of a paid licence.

Chrome and Edge do not currently share saves automatically. Cloud saves and verified purchase restoration are not available in this development release.

Privacy requests

Email lumengfan@haidian.ai with the subject “AQUA privacy request” and describe the information or request involved. Do not include unrelated sensitive documents. We may ask for proportionate verification before disclosing or changing a record.

• Privacy policy

Who you are contacting

Beijing Haixin Intelligent Technology Co., Ltd. (北京海新智能科技有限公司), China. The English name is a translation of the Chinese legal company name. Support is provided by email; no live-chat service or fixed response-time guarantee is offered on this site.